Our Blog

A blog about all things e-commerce and some things not.

Tools That Help You Monitor and Increase Conversion

Conversion means converting your inactive visitors to involved customers, by convincing them to perform an action like purchasing a product or signing up for a trial. Your conversion rate is the ratio of customers that go from visitors to customers. You can measure conversion rates at various points on your site to create a funnel, e.g. number of visitors -> number that view the pricing page -> number that view the sign up form -> number that sign up -> number that use the product -> number that still use it after a month. Your funnel shows you which points of your sales process need work.

Google Analytics

The most famous analytics tool, it can assess number of visitors, unique hits per page, peak times, geography of visitors and more. Google Analytics also considers the keywords that the visitor used to your website. This will help you understand what keywords are best to use and what pages to improve.

Crazy Egg
Crazy Egg has a ‘heatmap’ feature which shows the information where your visitors clicks even it weren’t on a link. It has the advantage of knowing what part of your website that is mistakenly clickable by the users, which part has the most attention and works well to know if the users are scrolling down your page. This can be used to find parts of the page which aren’t obvious enough, which could be affecting your conversion rates.

“Google Analytics will tell you what links your visitors click on, but Crazy Egg shows you which parts of your page your visitors click on.” –Conversion-rate-experts.com

Other tools worth checking:
ClickTale - http://www.clicktale.com/
Loop11 - http://www.loop11.com/
ClickDensity - http://www.clickdensity.com/
Userfly - http://userfly.com/

image source

9th May 2012
Posted by Alex Alex lego man

Boost Your Online Shop’s Sales with Affiliate Marketing

Affiliate Marketing

Affiliate Marketing is a method by which a person promotes a product he/she does not own in return for a commission. This commission is usually per sale. Some are paid for delivering business leads, such as credit card or loan applications.

A popular affiliate program is Amazon’s Associates program, which has popularized the idea and has been running since 1996. Enthusiasts linked their own websites to Amazon’s site and Amazon tracked visitor referrals and paid a commission on any resulting sales.

For a business owner, affiliate marketing can give you an instant access to third party marketers who will help you promote your products through advertising, email, online links and social media networks in return for a commission. Although setting the program can be surprisingly easy, it does need good, critical thinking.

In Forrester Research’s U.S. Affiliate Marketing Forecast for 2009-2014, it estimates that the affiliate marketing industry will grow from $1.9 billion in 2009 to $4 billion by 2014. The growth will presumably be driven by better affiliate site content and increasingly transparent dialog between affiliates and marketers. – from http://www.practicalecommerce.com

Launching an affiliate network program can be done by your own proprietary program, or you can join affiliate networks such as Tradedoubler, Buy.at, Affiliate Window, Commission Junction and more.

Regardless of whether you are working on your own program or using affiliate networks, it is best to fully analyze and review all the policies and regulations of the program. This will save you costly mistakes later on.

1st May 2012
Posted by Alex Alex lego man

eCommerce Best Practices: Take the 5-second Usability Test!

5-second Usability Test

One great way to measure your site’s pages is by doing the 5-second test. It entails showing a new user a single content page for 5 quick seconds and asking for their first impressions. It has a similar structure to traditional usability test, which helps to measure how a content page performs with users and which answers an important question: Does the page serve its purpose efficiently?

A user will be given the following:

  • One content page.Use a page that has a single primary purpose. Home pages and navigation pages are usually not suited for this. Landing pages are good pages to be used for this test.
  • One focused task. For an eCommerce website, the main task is to determine what products/services they are selling and what the main benefits are.
  • Questions. These questions will be vital for analyzing the test. The user will answer the question after the 5-minute viewing test. For the above example, possible questions would be: “What what is the most important information you have perceived on this page?” and “What are they selling?”

Method:

  • Before showing the user the content page, inform them that it will only be displayed for 5 seconds and that they should try to remember everything they can in this short period.
  • After 5 seconds of viewing, either cover the screen or switch to another window.
  • Ask the users to write down everything they remember about the page.
  • Let them answer the important questions.
  • Analyze the test results, see if they answered correctly about the purpose of the page and what they sell, or whatever the questions were.

This is a great test for evaluating important pages on your website that are critical to your conversions and sales funnel. It is handy for quick improvements and removing confusion or clutter on pages.

image source

1st May 2012
Posted by Alex Alex lego man

eCommerce Best Practices: Featured Products

Featured Products

The ‘Featured Products’ and ‘Top Selling’ are must have in every eCommerce website. It is best to feature this on your main shopping page or the home page, where it will showcase your top grossing products or newly arrived products. These products can be general products that you want to push further and make sure they get noticed.

The ‘Featured Products’ is best to be put on the home page, where they will surely be found. This will also help to increase conversion rates.

The ‘Related Products’ is a great up-selling feature, which will show your customers what other products they can purchase along with their selected or currently viewing products. This can encourage the customer to purchase more than one item. This can be product accessories or related items which a title such as ‘customers who bought this also bought’.

image source: http://www.nomliving.com/

17th Apr 2012
Posted by Alex Alex lego man

What is a Warranty and Why is it Important?

I always look around for the best deals before buying a gadget and that includes warranty. So what is a warranty? A warranty is an assurance by one party to the other party that specific facts or conditions are true or will happen. It’s a statement made by the seller or manufacturer of a product saying that it will perform in the way specified.

Products can have problems either upon purchase or after a certain amount of time. Defects sometimes are not apparent until you are using the product. A warranty is a sign that the company has confidence in its products and that will last longer.

Consumers will be re-assured by a warranty on your products and services, so if you have one make it clear on your website. If you don’t have one, it’s certainly something to consider.