If you are struggling to find inspiration of how to move forward in 2017, here are 30 quotes from e-commerce superstars to help you shape your new year's strategy.
- “In the beginning, e-commerce was really about getting commodity products online as cheaply as possible. Now, we’re moving into the more exciting phase of eCommerce, where it’s about emotional products – the things people really cherish.” – Jason Goldberg, Founder and CEO of Fab.com
“Overall the web is pretty sloppy, but an online store can’t afford to be” - Paul Graham, Co-Founder of Y Combinator
“When you say it, it's marketing. When your customers say it, it's social proof.” - Andy Crestodina, Co-Founder/Strategic Director, Orbit Media Studios
“There are so many opportunities on the horizon, from mobile exclusives to geo-located offers to better filtering and searching. We’ve only scratched the surface of what’s possible with personalisation” - Michelle Peluso, CEO of Gilt Groupe
“Making a profitable e-commerce store is hard work. I love the fact that Shopify clients help each other in our forums. I love the fact that everyone feels like we are in this together and that we all will succeed together” - Scott Lake,co-Founder, Shopify
“Wonder what your customer really wants? Ask. Don’t tell.” –Lisa Stone, Co-Founder and CEO, BlogHer
“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” -Donald Porter, British Airways
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos, Founder of Amazon
“In the modern world of business, it is useless to be a creative, original thinker unless you can also sell what you create." – David Ogilvy, co-founder of Ogilvy & Mather.
“Research indicates that workers have three prime needs: interesting work, recognition for doing a good job, and being let in on things that are going on in the company.” - Zig Ziglar, Motivational Speaker
“Whatever you do, be different—that was the advice my mother gave me, and I can’t think of better advice for an entrepreneur. If you’re different, you will stand out.” - Anita Roddick, Founder of The Body Shop
“The reason it seems that price is all your customers care about is that you haven’t given them anything else to care about.” - Seth Godin, Founder of Squidoo.com, former VP of Direct Marketing at Yahoo!
“Communications is at the heart of e-commerce and community.”- Meg Whitman, President and CEO of Hewlett-Packard
“Amazing things will happen when you listen to the consumer” - Jonathan Midenhall, CMO for Airbnb
“You can’t just open a website and expect people to flood in. If you really want to succeed you have to create traffic.” - Joel Anderson, CEO, Walmart
“Remember - every 'Mistake' a user makes is not because they're stupid, but because your website sucks." - Peep Laja, founder of Conversion XL
“The sooner we drop the ‘e’ out of ‘e-commerce’ and just call it commerce, the better.” – Bob Willett, former President of Best Buy International and CIO of Best Buy
“Be undeniably good. No marketing effort or social media buzzword can be a substitute for that.” - Anthony Volodkin, founder of HypeMachine.
“Your most unhappy customers are your greatest source of learning." – Bill Gates, co-founder of Microsoft.
“Make your team feel respected, empowered, and genuinely excited about the company’s mission.” -Tim Westergen, Founder of Pandora
“Create content that teaches. You can’t give up. You need to be consistently awesome.” - Neil Patel, co-founder of Crazy Egg and KISSmetrics
“In every success story, you will find someone who has made a courageous decision.” - Peter F. Drucker
“Always deliver more than expected.” —Larry Page, co-founder of Google.
“You must be very patient, very persistent. The world isn’t going to shower gold coins on you just because you have a good idea. You’re going to have to work like crazy to bring that idea to the attention of people. They’re not going to buy it unless they know about it.” - Herb Kelleher, Founder of Southwest Airlines
“Do not be embarrassed by your failures, learn from them and start again.” - Sir Richard Branson, founder of the Virgin Group
“Timing, perseverance, and ten years of trying will eventually make you look like an overnight success.” - Biz Stone, co-founder of Twitter.
“Chase the vision, not the money; the money will end up following you.” –Tony Hsieh, CEO, Zappos
“I’m convinced that about half of what separates the successful entrepreneurs from the non-successful ones is pure perseverance.” - Steve Jobs, co-founder and CEO of Apple.
“Trust your instincts.” –Estée Lauder, Founder, Estée Lauder
“If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering." - Jeff Bezos, CEO of Amazon
And the last word from Sir Richard Branson - “Screw it, let’s do it.”
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