- “In the beginning, e-commerce was really about getting commodity products online as cheaply as possible. Now, we’re moving into the more exciting phase of eCommerce, where it’s about emotional products – the things people really cherish.” – Jason Goldberg, Founder and CEO of Fab.com
- “Overall the web is pretty sloppy, but an online store can’t afford to be” - Paul Graham, Co-Founder of Y Combinator
- “When you say it, it's marketing. When your customers say it, it's social proof.” - Andy Crestodina, Co-Founder/Strategic Director, Orbit Media Studios
- “There are so many opportunities on the horizon, from mobile exclusives to geo-located offers to better filtering and searching. We’ve only scratched the surface of what’s possible with personalisation” - Michelle Peluso, CEO of Gilt Groupe
- “Making a profitable e-commerce store is hard work. I love the fact that Shopify clients help each other in our forums. I love the fact that everyone feels like we are in this together and that we all will succeed together” - Scott Lake,co-Founder, Shopify
- “Wonder what your customer really wants? Ask. Don’t tell.” –Lisa Stone, Co-Founder and CEO, BlogHer
- “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” -Donald Porter, British Airways
- “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos, Founder of Amazon
- “In the modern world of business, it is useless to be a creative, original thinker unless you can also sell what you create." – David Ogilvy, co-founder of Ogilvy & Mather.
- “Research indicates that workers have three prime needs: interesting work, recognition for doing a good job, and being let in on things that are going on in the company.” - Zig Ziglar, Motivational Speaker
- “Whatever you do, be different—that was the advice my mother gave me, and I can’t think of better advice for an entrepreneur. If you’re different, you will stand out.” - Anita Roddick, Founder of The Body Shop
- “The reason it seems that price is all your customers care about is that you haven’t given them anything else to care about.” - Seth Godin, Founder of Squidoo.com, former VP of Direct Marketing at Yahoo!
- “Communications is at the heart of e-commerce and community.”- Meg Whitman, President and CEO of Hewlett-Packard
- “Amazing things will happen when you listen to the consumer” - Jonathan Midenhall, CMO for Airbnb
- “You can’t just open a website and expect people to flood in. If you really want to succeed you have to create traffic.” - Joel Anderson, CEO, Walmart
- “Remember - every 'Mistake' a user makes is not because they're stupid, but because your website sucks." - Peep Laja, founder of Conversion XL
- “The sooner we drop the ‘e’ out of ‘e-commerce’ and just call it commerce, the better.” – Bob Willett, former President of Best Buy International and CIO of Best Buy
- “Be undeniably good. No marketing effort or social media buzzword can be a substitute for that.” - Anthony Volodkin, founder of HypeMachine.
- “Your most unhappy customers are your greatest source of learning." – Bill Gates, co-founder of Microsoft.
- “Make your team feel respected, empowered, and genuinely excited about the company’s mission.” -Tim Westergen, Founder of Pandora
- “Create content that teaches. You can’t give up. You need to be consistently awesome.” - Neil Patel, co-founder of Crazy Egg and KISSmetrics
- “In every success story, you will find someone who has made a courageous decision.” - Peter F. Drucker
- “Always deliver more than expected.” —Larry Page, co-founder of Google.
- “You must be very patient, very persistent. The world isn’t going to shower gold coins on you just because you have a good idea. You’re going to have to work like crazy to bring that idea to the attention of people. They’re not going to buy it unless they know about it.” - Herb Kelleher, Founder of Southwest Airlines
- “Do not be embarrassed by your failures, learn from them and start again.” - Sir Richard Branson, founder of the Virgin Group
- “Timing, perseverance, and ten years of trying will eventually make you look like an overnight success.” - Biz Stone, co-founder of Twitter.
- “Chase the vision, not the money; the money will end up following you.” –Tony Hsieh, CEO, Zappos
- “I’m convinced that about half of what separates the successful entrepreneurs from the non-successful ones is pure perseverance.” - Steve Jobs, co-founder and CEO of Apple.
- “Trust your instincts.” –Estée Lauder, Founder, Estée Lauder
- “If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering." - Jeff Bezos, CEO of Amazon
And the last word from Sir Richard Branson - “Screw it, let’s do it.”